Privacy Policy
Torveso is operated by Jilin Province Shulian Zhihui Technology Co., Ltd.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Torveso, place an order, contact customer support, or otherwise interact with our online store.
1. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
CONTACT INFORMATION
• Name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address
ORDER INFORMATION
• Products purchased
• Order number
• Order value
• Shipping details
• Return and refund information
PAYMENT INFORMATION
Payments are processed through authorized third-party payment providers.
We generally do not directly receive or store complete payment card numbers when payment information is handled by a payment processor.
DEVICE AND USAGE INFORMATION
We may automatically collect information such as:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referral information
• Website interactions
• Cookie and similar technology data
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders
• Arrange shipping and delivery
• Provide tracking updates
• Process returns and refunds
• Respond to customer inquiries
• Verify transactions
• Detect and prevent fraud
• Maintain website security
• Improve our website and services
• Analyze website performance
• Comply with legal obligations
• Send marketing communications where permitted
3. HOW WE SHARE INFORMATION
We may share personal information with service providers when reasonably necessary to operate our business.
These may include providers that assist with:
• E-commerce hosting
• Payment processing
• Shipping and fulfillment
• Customer service
• Email communications
• Analytics
• Fraud prevention
• Advertising and marketing
• IT and security services
We may also disclose information when required by law, legal process, regulatory authorities, or when reasonably necessary to protect our business, customers, or services.
4. SHOPIFY
Our online store may be powered by Shopify.
Shopify may process certain personal information as part of providing its e-commerce platform and related services.
Information processed through Shopify may also be subject to Shopify's own privacy practices.
5. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to support:
• Shopping cart functionality
• Checkout
• Website sessions
• Analytics
• Performance measurement
• Fraud prevention
• Advertising and marketing where permitted
You may be able to control certain cookies through your browser settings or privacy controls available on our website.
Disabling certain cookies may affect website functionality.
6. ADVERTISING AND ANALYTICS
We may use analytics and advertising services to understand how visitors interact with Torveso and to measure marketing performance.
Depending on your location and applicable law, you may have the right to limit certain uses of your information for targeted advertising or similar purposes.
Where applicable, these choices may be available through our privacy settings or Your Privacy Choices page.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
• Completing transactions
• Providing customer service
• Maintaining business and tax records
• Preventing fraud
• Resolving disputes
• Meeting legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. INTERNATIONAL PROCESSING
Because Jilin Province Shulian Zhihui Technology Co., Ltd. operates an international online store and works with service providers in different locations, personal information may be processed or stored outside the country or region where you live.
Where required, we take reasonable steps to handle personal information in accordance with applicable privacy requirements.
10. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information, including the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is used
• Withdraw certain consent where applicable
• Opt out of certain marketing communications
• Exercise applicable rights relating to targeted advertising or sharing of personal information
These rights may be subject to legal limitations and identity verification requirements.
To submit a privacy request, contact:
service@torveso.com
11. CHILDREN'S PRIVACY
Torveso is not intended for children to make purchases independently.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has improperly provided personal information, please contact us.
12. MARKETING COMMUNICATIONS
If you receive promotional emails from us, you may unsubscribe using the link provided in the message.
Transactional communications regarding orders, payments, shipping, returns, or customer service may still be sent when necessary.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, services, or legal requirements.
The latest version will be published on this page with an updated revision date.
14. CONTACT INFORMATION
Operating Company:
Jilin Province Shulian Zhihui Technology Co., Ltd.
Brand:
Torveso
Email:
service@torveso.com
+86 13244864332
Business Address:
Room 212, No. 14 Xinghuacun Road
Chaoyang District
Changchun, Jilin, China